Community Engagement Practitioner

Relationships Australia Queensland • Contract • Townsville, Queensland, Australia • A$ 84,000 - A$ 98,000 / year • 6d ago

About Us

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges.

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the Role

Are you passionate about making a positive difference in the lives of Aboriginal and Torres Strait Islander individuals, families, and communities? We are seeking a dedicated Community Engagement Practitioner to join our team and deliver culturally appropriate and responsive family relationship services. In this vital role, you will provide guidance, support, and advocacy to clients, ensuring their needs are met with sensitivity and respect for cultural protocols and community practices. You’ll collaborate with a range of stakeholders, facilitate access to essential services, and play a key role in strengthening community connections. If you have a deep understanding of the unique challenges faced by Aboriginal and Torres Strait Islander peoples and a commitment to fostering positive change, we invite you to apply and help us build stronger, more resilient communities.

This role is a full time (75 hours a fortnight), fixed-term contract until June 2026.

Additionally, you will:

Assist in the assessment and intake of client needs, making appropriate referrals to support services such as Centrelink, health, and housing agencies.
Provide culturally sensitive counselling, mediation, and education services tailored to Aboriginal and Torres Strait Islander clients.
Support clients in diverse settings including courts, hospitals, prisons, and community groups, offering pre- and post-engagement assistance with legal and government processes.
Collaborate with community elders, groups, and external agencies to strengthen referral networks and promote culturally respectful service delivery.
Maintain accurate client records, manage caseloads effectively, and contribute to operational planning and reporting requirements.
Participate actively in cultural mentoring, professional development, and community events aligned with reconciliation and Indigenous engagement initiatives.

About You

You are a compassionate and culturally aware professional who thrives in collaborative environments and is committed to making a difference in the lives of Aboriginal and Torres Strait Islander peoples. You bring strong interpersonal skills, demonstrating empathy, integrity, and a genuine respect for diversity and inclusion in all your interactions. Your ability to build trust, maintain professionalism, and adapt to changing circumstances ensures you provide the highest standard of support to clients and colleagues alike. You are proactive in seeking out opportunities for continuous improvement and personal development, and you take accountability for your actions and outcomes.

Additionally, you will:

Demonstrated experience working with and advocating for Aboriginal & Torres Strait Islander people, and supporting clients from diverse backgrounds in community services or related sectors.
A Diploma of Counselling, Mental Health, Community Education, or Case Management (or higher qualifications in social/behavioural sciences, education, or law are highly regarded).
Experience in clinical roles such as counselling, case management, or mediation.
Sound knowledge of relevant legislation and regulations, including child protection and domestic and family violence.
An understanding of culturally appropriate adult learning principles and the ability to deliver group education and awareness programs.
Strong assessment skills to identify client needs and determine appropriate referral or intervention pathways.
Excellent written and verbal communication skills, with effective time management and organisational abilities.
Proficiency in Microsoft Office, email, and web-based programs, with the capacity to quickly learn new systems and applications.

We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team:

Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.
Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income.
Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave.
Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.
Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth.
Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.
Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

The salary is being offered between $84,000.00 to $98,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. Join us and experience a workplace where your wellbeing, growth, and success are our top priorities.

How to Apply

To apply, send us your resume and a brief cover letter, outlining why you're the ideal person for this role!

Applications can be submitted by clicking the Apply Now.

Applications close Wednesday 9 July 2025