Based in Corowa
- Full-time- 70 hours per fortnight
- Be part of a team contributing to your local community
- Work for a family friendly organisation
The opportunity
Are you a customer service leader with a passion for delivering exceptional service? We are looking for a skilled and motivated Senior Customer Service Officer to join our team.
In this pivotal role, you will be one of the first points of contact for our community, leading our Customer Service team to ensure a positive and professional experience for everyone. As a Senior Customer Service Officer, you will lead the customer service team by modelling the Council’s values and fostering a collaborative culture. This involves providing hands-on supervision, coaching, and training, as well as managing daily team activities like rosters and timesheets.
You will be a key point of contact for customer engagement, providing friendly and efficient service in person, over the phone, and online. You will handle customer requests, inquiries and complaints while maintaining a deep understanding of Council policies to provide accurate information.
The role also includes financial and administrative duties, such as processing payments and receipts, managing mail and the switchboard, and maintaining booking calendars and other administrative functions.
Essential key criteria to be addressed in applications
- Hold relevant tertiary qualifications in a related field and/or experience acquired through working in a similar customer focused service delivery environment;
- Hold a current and valid class "C" driver's licence
- Possess extensive experience in a diverse customer service environment and experience dealing with difficult customers
- Demonstrate excellent interpersonal and communication skills including an ability to show understanding and patience in communicating a diverse range of individuals
- Demonstrated experience in supervising staff and preparing rosters.
What we offer
- An opportunity for you to grow and develop your skills.
- Fortnightly rostered days off.
- Being part of a team contributing to your local community.
- Employee Assistance Program (EAP).
- Salary packaging through Maxxia.
- A supportive and inclusive workplace with a real focus on work/life balance.
- Long service leave entitlements after 5 years’ service
The appointment will be in accordance with the Local Government (State) Award and Council’s policies and conditions of employment. The salary is commencing at $1,305.30 per week with progression up to $1,440.70 per week dependent upon skills and experience.
How to find out more
To find out more about this opportunity you can contact Kristie Richey, Manager IT and Customer Service or our Human Resources team on P:
02 6033 8999.
