The important stuff. The roles include:
- 6 Month Term.
- A salary from $90,511 per annum (plus super) based on a 35-hour week.
- Flexible working provisions and a 9-day fortnight.
- Generous leave entitlements.
- Access to a range of physical and mental wellbeing initiatives, including discounted gym memberships and free, confidential support through an independent Employee Assistance Program (EAP).
The Role
Armidale Regional Council is seeking a proactive and collaborative Team Leader to guide our Customer Service team. In this leadership role, you’ll oversee daily operations across Armidale and Guyra offices, ensuring consistent, high-quality service delivery both in person and online.
You’ll be responsible for rostering, training, and supporting staff, as well as monitoring performance and driving service improvements. By resolving complex customer issues and championing new initiatives, you’ll help shape the way Council connects with the community and delivers on its Customer Service Promise.
Playing a key role in fostering a positive team culture, you’ll encourage collaboration and professional growth among staff. By maintaining up-to-date knowledge resources and ensuring your team has the tools they need, you’ll empower others to deliver exceptional service. Your leadership will help drive continuous improvement, ensuring Council’s customer service remains responsive, innovative, and aligned with the needs of our community.
About You
You’re an experienced and motivated leader with a passion for customer service and team development. You communicate confidently with a wide range of stakeholders and thrive on solving complex problems. Your background includes leading teams, implementing new processes, and driving positive outcomes.
Adaptability and a solutions-focused mindset drive your approach, as you’re always looking for ways to improve service delivery and support your team’s growth. You bring a strong understanding of customer needs and use data and feedback to guide decision-making. Your ability to manage competing priorities and maintain a positive, inclusive workplace sets you apart.
You value inclusion, wellbeing, commitment, and transparency, and you inspire others to do the same. If you’re ready to make a meaningful impact and support a culture of excellence, we encourage you to apply.
If this sounds like you, we’d love to learn more. As part of your online application, you’ll be asked to respond to three short questions:
- Why do you want to work for Armidale Regional Council?
- What makes you the best person for the role?
- And, tell us about your qualifications and experience relevant to the role.
In addition to answering these questions, please make sure to upload a
cover letter and
CV as well as a
short video (no longer than 3 minutes*) where you:
- Briefly introduce yourself, and tell us:
- What is something that people might be surprised to learn about you?
- And how have you helped improve a process or made a task more efficient at work?
*Please note only .mov, .mp4, .wmv, and and avi. files are accepted with a size limit of 50mb.
Please note:
- Only the five (3 written, 2 video) questions need to be addressed in your application, however your resume and cover letter will be assessed against the full list of Essential Criteria located within the Position Description attached to this advertisement.
Are you ready to be part of reviving the region and join the Financial Services team?
- If you would like further information on the role, please contact Kate Shannon on 0476 882 549 for a confidential discussion.
- Armidale Regional Council is an inclusive employer that does not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- Council recognises the unique skills and attributes demonstrated by service personnel in their service to our country and applications from ex-service personnel are welcome. All applicants who are veterans will be provided with specific feedback on their application if they are unsuccessful. The Local Government Rank to Grade Guide was developed to help both hiring managers and veterans understand how ADF skills and experience align with public sector jobs. You can use this guide as a tool to help you identify where your skills and qualifications align you to. For further information, and to access this guide, please click Here.
- Closes 11th January at 11:30PM
