About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Role Overview
The Transport Booking Team Lead is responsible for leading and overseeing the operations of a centrally located team of Transport Planners and Transport Dispatchers, ensuring the effective coordination, planning, and execution of managed transport activities using the SAP Transport Management (SAP TM) on behalf of all Distribution stakeholders. The role also manages non-standard freight movement requests and determining the most appropriate channels for transport execution to meet organisational requirements, compliance standards and service level expectations within a complex enterprise and security environment.
This position plays a critical leadership role in overseeing and managing Transport Booking Team resources, and ensuring operational efficiency, maintaining compliance with policies, and fostering a collaborative and high-performing team culture.
Responsibilities
Lead, manage, and mentor a team of Transport Planners and Transport Dispatchers to ensure effective delivery of transport planning and dispatching services.
Set clear performance expectations, monitor team performance, and provide regular feedback and development opportunities.
Foster a positive and inclusive team culture aligned with APS values and organisational priorities.
Oversee the planning, scheduling, and execution of transport activities managed by the team, ensuring alignment with operational requirements and stakeholder needs.
Provide guidance and support for resolving escalated issues related to transport planning and dispatch.
Ensure efficient utilisation of SAP Transport Management (SAP TM) across team operations.
Assess and manage non-standard freight movement requests, determining assignment of the most appropriate channels for transport execution.
Collaborate with stakeholders to evaluate options, costs, risks, and compliance requirements for specialised freight movements
Develop and implement processes for managing and tracking non-standard freight activities.
Act as the primary point of contact for internal and external stakeholders regarding managed transport operations and non-standard freight movements.
Build and maintain strong relationships with stakeholders, key requestors, including warehouse teams, transport providers, and senior management.
Represent the organisation in negotiations with transport providers and in discussions on operational improvements.
Monitor and report on key performance indicators (KPIs) for the managed transport operations and team performance.
About you:
Understand the strategic objectives of the organisation and aligns team operations to support these goals.
Identifies opportunities for innovation and process improvement in transport operations.
Leads the team to deliver high-quality transport planning and execution outcomes, meeting deadlines and organisational expectations.
Manages resources effectively to optimise operational efficiency
Builds and sustains positive relationships with team members, stakeholders, and external providers.
Provides clear, concise, and tailored communication to diverse audiences, including senior stakeholders.
Negotiates effectively to achieve mutually beneficial outcomes in complex transport scenarios.
To be successful, candidates must have:
Understanding with transport execution within large logistics network structure and operations
Demonstrated experience in leading and managing teams, with a focus on transport planning, dispatching, or general logistics operations
Strong knowledge of SAP Transport Management (SAP TM), or similar systems, and the ability to oversee its effective use in operational settings
Proven ability to assess and manage non-standard freight movement requests, including evaluating transport channels and ensuring compliance with policies
Excellent stakeholder engagement and communication skills, including experience in negotiation and conflict resolution
Strong analytical and problem-solving skills, with a focus on improving operational efficiency and managing risks
Eligibility Requirements
To be eligible to apply for this role, applicants must:
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
