Library Services Officer - Multiple Roles
At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.
Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.
We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.
Thrive in a team that values reliability, positivity, and a strong sense of OneTeam culture.
The opportunity
You'll be part of a welcoming, collaborative, community‑focused team dedicated to creating an informed, engaged and connected Wollongong. Working alongside passionate library professionals, you'll contribute to delivering modern, inclusive and dynamic services across our seven library locations. Every day, you'll support a diverse community of readers, learners, families, young people and visitors through high‑quality programs, technology support and customer service.
You'll be working with team leaders, library technicians, program co-ordinators and customer service staff to help bring our library strategy to life. Each role places you at the centre, your ideas, your service, your commitment to community and customer experience.
Opportunities available:
- Library Services Officer - Home Library Service, permanent, part-time (17 hours @ Wollongong City Library including every Saturday)
- Library Services Officer, permanent, part-time (18 hours @ Wollongong City Library including every Saturday)
- Term contract, part-time, from 13 June 2026 until 11 June 2027 - possibility of extension or permanency (15 hours per week @ Warrawong)
- (2 roles) Term contract, full-time, from Aug 2026 until Aug 2027 - possibility of extension or permanency (35 hours per week @ Corrimal Library)
You'll be physically capable of performing hands‑on tasks, able to work weekends (including rotating Saturday shifts) or evenings as required and you are able to work across any of our library locations. Salary $42.62/hr, plus superannuation (Salary package will be assessed based on skills, experience and qualifications)
Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.
How you'll make a difference
In this role, your work will have real impact in people's daily lives. You will:
- Deliver high‑quality customer service to a diverse community base, supporting enquiries, membership and access to library services
- Assist community members in navigating technology, digital services, online resources and emerging tech tools
- Contribute to designing, preparing, and delivering programs and events, including children's activities, youth programs, outreach activities and community engagement sessions
- Support core library operations including shelving, collection presentation, stock movement and basic cataloguing tasks
- Provide circulation support such as loans, returns, troubleshooting accounts, and cash handling/reconciliation
- Work confidently across multiple branches, adapting to new environments, different teams and varying community needs
- Ensure a safe, inclusive and child‑safe environment by applying WHS and child protection principles in your day‑to‑day work
- Play an active role in maintaining a positive workplace culture grounded in respect, integrity, sustainability, courage and teamwork
Each day will look a little different, some days you'll be on the floor supporting customers, other days helping run programs, working behind the scenes or assisting people with digital literacy. No matter the task, your contribution will help create an extraordinary experience for our community. Learn more about what we do and who we are here:
Library Strategy Wollongong-City-Libraries-Strategy-2024-2028.pdf (nsw.gov.au) * Wollongong City Libraries
About you
You are someone who takes pride in making a meaningful difference every day. You enjoy connecting with people, solving problems, and helping others learn. You bring:
- A relevant diploma or higher qualification (for example: Library & Information Service, Library Technician, Education, early childhood, youth work or community services)
- Experience in a library or customer‑facing information environment, with strong foundations in library service delivery
- Communication skills, you're confident, clear and community‑focused
- Teamwork and relationship‑building skills, with a positive, reliable and collaborative approach that strengthens the culture around you
- Attention to detail, ensuring accuracy in customer support, circulation tasks, and technology
- IT literacy, with the capacity to learn new systems and help customers navigate emerging technologies
- The ability to prioritise and work autonomously, especially during evening or weekend shifts where staff may work independently
- A genuine commitment to creating safe, inclusive environments for children, young people and community members
You'll thrive here if you enjoy variety, teamwork, creativity, and supporting your community.
Why you'll love working at Wollongong City Council!
- Career growth and recognition
We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.
- Generous leave provisions
Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
- Health, safety, and wellbeing
We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships.
- A vibrant social culture
Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!
Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.
For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.
Applications close 11:59pm, Tuesday 28 April 2026.
We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.
Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.
