Casual Library Assistants
At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.
Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.
We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.
The Opportunity
At Wollongong City Libraries (WWCL), every interaction has the power to spark curiosity, build confidence, and strengthen community connections. Whether you're helping someone find their next great read, assisting with technology, or creating a welcoming space for families, you'll be part of a team that puts people at the heart of everything we do.
You'll be part of a dynamic, community‑focused team that helps people across Wollongong connect with stories, learning, creativity and each other. As a Library Assistant, you'll play an important role supporting our libraries and the communities they serve.
This casual opportunity gives you variety, flexibility, and the chance to learn new systems and skills. You'll be physically capable of performing hands‑on tasks, able to work weekends or evenings as required and able to work across any of our library locations. Salary $37.56 per hour plus 25% casual loading and superannuation.
We are looking for casual staff who are flexible with their working hours, able to work at any of our libraries and who can be called upon at short notice.
Our library opening hours are between 8.30 am to 8.30 pm. Staff may be required to work a minimum 3 hour shift up to 7 hours per day depending on need. All shifts would be face to face customer service.
Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.
If you're ready to learn, grow, and make a genuine difference across our seven vibrant library locations, this role offers an exciting opportunity to contribute to our community.
What you will be doing
Building confidence working across multiple branches, you'll learn library systems and develop strong customer service capability while supporting Wollongong City Libraries' vision of an informed, engaged, creative and connected community. In this role, you will:
- Provide friendly, face‑to‑face support to customers across any of our library locations.
- Assist people to find information, access resources, and use technology such as public PCs, printers, devices and online services.
- Carry out circulation tasks including loans, returns, reservations, and account assistance.
- Promote programs, events, and library services across different locations.
- Contribute to the smooth running of each library-helping with shelving, tidying, displays, and general presentation of spaces.
- Learn and use a range of library systems and digital tools to support customers.
- Apply safe work practices, follow procedures, and support a respectful, inclusive environment for everyone.
About you
You're someone who thrives in a customer‑focused environment and enjoys helping people. You bring:
- Library knowledge/experience/training or a High School Certificate or a Record of School Achievement or equivalent
- Face‑to‑face customer service experience with the confidence interacting with a wide range of customers.
- Excellent verbal and written communication skills.
- The ability to learn new systems quickly and use technology comfortably.
- Good organisation and the ability to prioritise tasks, especially when things get busy.
- You take initiative, you notice what needs doing and step in without being asked.
- Sound WHS awareness and a commitment to creating safe, accessible spaces.
- Alignment with our values: Respect, Integrity, OneTeam, Sustainable and Courage.
- Flexibility to work across our seven library locations, including weekends and evenings.
- You'll be physically capable of performing hands‑on tasks.
- If you're over 18, you'll be willing to obtain or will hold a valid Working With Children Check.
Most importantly, you enjoy contributing to a positive team culture and playing a meaningful role in serving our community.
Why you'll love working at Wollongong City Council!
- Career growth and recognition
We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.
- Generous leave provisions
Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
- Health, safety, and wellbeing
We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships.
- A vibrant social culture
Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!
Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.
For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.
Applications close 11:59pm Day, Month, Year.
We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.
Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.
