About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Our customers produce goods from various parts of the healthcare ecosystem. From consumer healthcare products like vitamins to medical devices like contact lenses and robotic surgical instruments, Toll has the expertise and certifications to move and store various types of pharmaceutical and healthcare products. In specialised purpose-built facilities, our team can also manage unit dose packaging and vaccine storage and handling in cold rooms.
Claims Coordinator – Eastern Creek, NSW
Toll group is seeking an experienced Claims Coordinator to join our Healthcare division based in Eastern Creek, NSW.
Please note this is a Part-Time position with the view to be made full time.
The purpose of the Claims Coordinator role is to support the effective and timely management of claims by coordinating claim lodgement, investigation, documentation, and settlement activities. The role ensures claims are processed accurately, in accordance with policy terms, contractual obligations, and regulatory requirements, while delivering a high standard of service to internal and external stakeholders. This is an operations‑focused role requiring strong attention to detail, sound judgement, and the ability to manage multiple claims simultaneously. The Claims Co‑ordinator plays a key role in maintaining data integrity, supporting risk management outcomes, and contributing to continuous improvement of claims processes.
As the Claims Coordinator, you will:
Receive, review, and register claims in relevant systems, ensuring completeness and accuracy of information.
Coordinate the end‑to‑end claims process, including lodgement, documentation, follow‑ups, and settlement support.
Gather, validate, and maintain claim documentation such as incident reports, invoices, evidence, and correspondence.
Monitor claim status and timelines, proactively following up to ensure timely outcomes.
Identify discrepancies, exceptions, or potential risks within claims and escalate as required.
About you
To be successful in this role, you will need:
Proficiency in ERP and CRM systems; experience with JDA, SAP, or Salesforce is highly regarded.
Strong attention to detail and accuracy in data entry and documentation management.
Ability to analyse claim information, identify issues, and support root‑cause analysis.
Proficiency in claims management systems and Microsoft Office applications.
Understanding of claims processes, insurance principles, or risk management frameworks.
Ability to prioritise workload and manage multiple claims under time constraints.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
