Trainee Customer Service Officer
Temporary 12 Month Contract - Full-Time
Ready to kickstart your career? Join our team as a Trainee Customer Service Officer in our fast-paced Customer Service Centre. This is your opportunity to build valuable skills, gain hands-on experience, and continue your studies along the way.
- Earn while you learn – Get paid while you study a Certificate III in Business (Customer Engagement)
- An incredible opportunity to launch your career in a Local Government setting!
- Enjoy a balanced lifestyle with a 9-day fortnight, corporate fitness and well-being programs
Lake Macquarie City Council is one of the largest employers of training positions in the Hunter region. The Trainee Customer Service Officer is part of Council’s Early Careers program – designed to provide you with on-the-job experience, mentoring and support from highly skilled professionals, all while you complete a formal qualification. Additional benefits include paid course fees and paid study time while gaining valuable skills and experience. Earn while you learn and kick-start your career with Lake Mac Council!
ABOUT THE JOB
This is an exciting opportunity to join our Customer Service team while gaining valuable insight into the wide range of services Lake Mac provides to the community. In this role, you will collaborate with a diverse group of professionals who are passionate about serving the community, working together to achieve common goals and make a positive impact.
As part of our Customer Service team, you will gain hands-on experience in a busy call centre environment, handling around 60 calls per day while building valuable communication, problem-solving and interpersonal skills. You will support customers with a range of enquiries requests and applications in relation to the services that we provide, work closely with internal teams, and contribute to a positive team culture by sharing knowledge and supporting your colleagues.
At the completion of the traineeship, there may be an opportunity to continue your employment for a further 12 months as a qualified Customer Service Officer
The position is located at Council’s Administration Building, currently located inWallsend NSW. The position may involve some travel to office locations within Lake Macquarie. You will be rostered to work between8am and 5pm, Monday to Friday– No weekend work!
In this role, we will support you to:
- Ensure customer information, documentation and requests are recorded accurately and in accordance with the required standards and policies.
- Build confidence using a variety of systems by accurately recording customer information and requests in line with Council standards and processes.
- Develop strong communication skills to successfully handle customer interactions.
- Be proactive as a customer centric champion and provide suggestions for process improvement that will also contribute to a positive team environment.
Read theposition statementandcapability frameworkto learn more.
Candidates who have completed a similar or higher-level qualification may not be eligible to apply.
WHAT WE OFFER
- Earn while you learn, with a weekly wage of$731.78 to $855.38, supporting you as you complete your qualification.
- Payment of all course fees
- Paid time to study and attend compulsory classes
- Yearly pay reviews and increases based on performance
- 35 hour working week with nine-day fortnight
- Four weeks paid annual leave
- Be mentored and work closely with Team of qualified professionals in a supportive, empowering, innovative and collaborative work environment
- Click hereto view more benefits Lake Mac has on offer.
ABOUT YOU
We are looking for enthusiastic, confident and motivated individuals to join our team. If you’re eager to learn, grow, and develop both professionally and personally, this opportunity could be a great fit for you. We are committed to supporting and nurturing talent and applications from school leavers are strongly encouraged, no extensive experience required.
Ideally, you will be able to demonstrate:
- A genuine interest in customer service. While previous experience is desirable, it is not essential.
- Be honest, punctual and reliable with a commitment to completing the 12-month training course requirements.
- The ability to work well in a team and interact positively with both internal and external customers.
- Strong attention to detail and good organisational skills.
- Strong computer skills, including experience using Microsoft applications such as Outlook, Word, and Excel.
- The ability to follow instructions and processes, while also asking questions and contributing ideas for improvement.
HOW TO APPLY
If this job sounds like you, we would love to hear from you! Get your application in by11:59pm, Tuesday 30 June 2026.
- Check out theFAQs andGuide to Applyingbefore starting your application.
- Click the‘Apply Now’button below to start your application. You will need to upload a resume and provide responses to application questions based on the position statement.
- For enquiries about the role, contact Josie Burns, Coordinator Customer Service Centre, 02 4921 0425 or via emailJburns@lakemac.nsw.gov.au.
- You will hear back from us by31 June 2026, and interviews will be held on9 July 2026.
If you need assistance with your application, any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contactIsabelle Field, Early Careers Advisor for a confidential discussion on 02 4921 0022 or via emailifield@lakemac.nsw.gov.auorclick herefor more information.
