It is a permanent full-time role, part-time applications welcome.
The Health Services Officer is responsible for providing administrative support for the Care Coordination program delivered by Healthcare Services.
The program helps eligible health fund members coordinate post-hospitalisation care needs to promote health, support chronic disease management and contribute to hospital avoidance.
We at Teachers Health have a lot to offer,
- Attractive leave benefits
- Hybrid working model (flex your work/life balance)
- Subsidised private health insurance
- Discounts on our products and services
- Generous employee wellbeing program
- Easily accessible by public transport
Who are we?
Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 400,000 teachers, education staff & their families.
What will you do?
- Conduct outbound calls to eligible members to engage them in care coordination and complete onboarding processes including scheduling and maintaining accurate health records.
- Invoice preparation and reconciliation.
- Assist in maintenance of processes, procedures and service directories.
- Participate in quality improvement activities as required.
- Other administrative duties as required.
- Responding in a timely manner to inbound queries about the care coordination from members, internal stakeholders, and external health service providers.
- Actively manage and contribute to meeting the company-endorsed KPIs set for THF Risk/Compliance, Gender Equality, Work Health & Safety & Heart Culture elements.
What do you need?
- Minimum 2 years’ customer service experience in a fast-paced environment
- Previous administration or clerical experience with strong attention to detail
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Experience in a healthcare setting (highly regarded)
- Strong communication skills with a professional and customer-focused approach
- Ability to multitask, prioritise workload, and work effectively as part of a team
How do I apply?
Click APPLY NOW to submit your updated CV, along with an optional cover letter or a 60-second introduction video sharing why you’d be a great fit for the role.
Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with jobs@teachershealth.com.au
