UX/UI Designer
About Us
Maitland City Council is a diverse and dynamic organisation in a rapidly growing LGA. We are experiencing an exciting period of change, with a focus on providing progressive customer service. To ensure Council provide an exceptional customer experience, we are seeking a UX/UI Designer who will create user-friendly and engaging digital experiences for all end users.
About the Role
As Council's UX/UI Designer you will shape the digital experience for customers interacting with Council services across internal systems and public facing platforms. In this hybrid role, you will be responsible for designing user experiences and user interfaces across a range of integrated digital environments, including Salesforce and other SaaS[TM1] products, with a strong focus on mobile first design principles. Your work will help deliver intuitive, accessible and engaging digital experiences.
With a focus on understanding and improving digital experiences, you will design, test, and iterate on digital assets from low to high fidelity, utilising user feedback and testing to guide iteration. You will play a key role in identifying opportunities for continuous improvement, ensuring designs meet user and business needs and create inclusive, accessible and user focused outcomes in all digital interactions.
About You
To be successful in this role you will possess degree qualifications in a field related to User Experience Design, or an equivalent combination of relevant contemporary experience.
You will have extensive experience conducting user experience research and translating insights into design artefacts such as personas, journey maps and service blueprints.
Demonstrated experience and ability in designing, testing, iterating and delivering user experiences and user interfaces across a variety of public facing digital experiences, including websites, portals and apps is essential.
Additionally, you will have proficiency in design tools such as Figma, with a solid understanding of usability principles and accessibility standards (WCAG).
Benefits
This is a permanent full-time role working 35 hours per week with a base salary ranging from $105,916 - $117,566 per year + 12% p.a. superannuation.
Council also offers a range of other benefits for its employees including:
· Flexible work arrangements
· 3 week personal leave
· Access to our Healthy Employee Program (HEP): including reduced gym memberships and subsidies for programs that improve health and wellbeing
· Long Service Leave after five years
· Paid parental leave
Questions?
If after reading the role charter you have any questions, contact Trent Matheson, Experience Design Lead on 0455 322 178.
To Apply
To apply for this opportunity, please click 'Apply Now' and submit your resume and cover letter.
In your application, you will also be prompted to answer two targeted questions.
Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.
Applications close: Sunday 17 August 2025
What happens next?
Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application.
Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the "Jobs at Council" page on our website
Diversity, Equity, and Inclusion
Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.
If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation (Recruitment@maitland.nsw.gov.au)
