Ocean Freight Operations Coordinator - Exports

Toll Transport Pty Ltd • Full-time • AU_VIC_GFV Global Forwarding VIC (West Meadows), Australia • 4w ago

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

Toll Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

About the Role

As an Ocean Freight Operations Coordinator - Exports, you will play a key role in the smooth execution of our end-to-end ocean freight export operations. Supporting export and domestic transport activities, you will ensure accurate documentation, seamless cargo movement, and proactive coordination with both internal teams and external partners. Your attention to detail and operational mindset will help maintain service excellence while driving efficiency across daily freight operations.

This position is available in Melbourne, Brisbane, Adelaide or Sydney.

As the Ocean Freight Operations Coordinator - Exports, you will:

Proven capability coordinating end-to-end ocean freight shipments across export activities, including bookings, documentation, and cargo movement.
Strong stakeholder management skills, liaising effectively with shipping lines, freight forwarders, customs brokers, transport providers, and customers.
Solid understanding of ocean freight documentation and compliance requirements, including bills of lading, customs declarations, and regulatory obligations.
High attention to detail with the ability to track shipments, maintain accurate records, and update freight management systems such as CargoWise One.
Customer-focused mindset with the ability to manage inquiries, provide timely updates, and communicate delays or changes clearly.
Well-rounded operational support skills and general administrative tasks to support efficient workflows.

Key Skills and Qualifications

2+ years’ experience in ocean freight export operations, with openness to entry-level candidates who have relevant training or exposure.
Foundational knowledge of customs and maritime regulations, with the ability to apply compliance principles in day-to-day operations.
Familiarity with freight management systems and confidence using Microsoft Office tools to support operational tasks.
Strong organisational capability and attention to detail, enabling accurate, reliable work in a fast-paced environment.
Ability to work effectively under pressure in deadline-driven settings while maintaining service and accuracy.
Team-oriented, proactive, and customer-focused mindset, with a genuine willingness to learn and take on varied operational responsibilities.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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