Lodgement and Enquiry Officer
• Permanent, part-time 21 hrs per week (Mon, Thurs, & Fri)
• Supportive team culture & career development opportunities
• Aquatic & Fitness membership discounts and Fitness Passport
About the role:
Join our dynamic Customer Service Centre! You'll play a key role in delivering a full range of council services through multiple channels, ensuring timely application lodgements and providing top-notch development advice. If you're confident handling enquiries in person, via call centre, and in back-office environments, this could be the perfect role for you!
Working with us:
At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.
What this role looks like:
• Working between a busy inbound contact centre and front counter to process customer transactions and resolve enquiries.
• Assist with application lodgements (e.g. tree management, companion animal, footpath crossing, privately certified developments), customer bookings, training, and marketing initiatives.
• Maintain systems and procedures, including development tracking and NAR (name & address register).
What are we seeking in our new team member:
• Positive and engaged individual with an interest in development and planning matters.
• Holds a Certificate IV in Business Administration with over three years of related experience.
• Demonstrated conflict resolution and customer service skills.
Benefits of working with us:
Permanent part-time position working 21 hrs per week (7 hrs Mondays, Thursdays, & Fridays as rostered between 8am and 5pm). Competitive rates of pay at $46.53 per hour + Superannuation paid weekly. Opportunities for training to keep your skills up to date. An opportunity for bonus payments and to participate in wellbeing initiatives and benefits available to staff through our EBA and other programs
Next steps:
Please review the Position Description and apply via Council’s Careers Page, Careers at Council by 5pm on 14 August 2026. As applications will be processed upon receipt, early submission is encouraged.
People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at hr@thehills.nsw.gov.au
Please note that recruitment and offers of employment is subject to pre-employment checks including Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.
