Casual Customer & Information Officer
• Casual hours
• Supportive team culture & career development opportunities
• Aquatic & Fitness membership discounts and Fitness Passport
About the role:
The Hills Shire Council is seeking to create a talent pool of Casual Customer & Information Officers, who will work cohesively, on a “as-and-when-needed” basis, as part of a multi-skilled team by directly delivering
a range of Council services in a call centre and mail room environment through Council’s multi-channel Customer Service Centre, ensuring the organisation is supplied with documents, applications and electronic requests to council and legislative standards, in a timely manner.
Working with us:
At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to an inclusive, diverse and supportive
workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.
What this role looks like:
• Resolve customer phone and online enquiries.
• Sort and distribute incoming correspondence (capture into corporate systems/metadata validation).
• Prepare outgoing mail for Australia Post.
• Maintain NAR (name & address register).
• Provide administrative / general office support.
• Relieve other staff as required.
What we are seeking in our new team member:
• HSC or equivalent
• Experience in a high volume, fast paced customer focused service environment
• Experience in dealing with challenging customer interactions
• Experience dealing with diverse cultures and age groups
Benefits of working with us:
A salary of $50.65 per hour (including causal loading and excluding superannuation), paid weekly. Opportunities for training to keep your skills up to date. An opportunity for bonus payments and to participate in wellbeing initiatives and benefits available to staff through our EBA and other programs.
Next steps:
Please review the Position Description and apply via Council’s Careers Page, Careers at Council by 5pm on 14 August 2026. As applications will be processed upon receipt, early submission is encouraged. People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at hr@thehills.nsw.gov.au. Please note that recruitment and offers of employment is subject to pre-employment checks including
Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit
and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.
