- Casual positions available!
- Be part of our customer
focused library team, who provide exceptional service to our diverse
community.
- Casual hourly rate from $41.94 to $49.15
- Flexible casual positions rostered on weekdays,
weekends and evenings during library opening hours
About us:
Burwood Council is a vibrant hub in Sydney’s Inner
West, recognised as a Strategic Centre by the NSW State Government. With its
thriving business district, cultural diversity, and well-designed public
spaces, Burwood is at the heart of a forward-thinking community.
Our Library and Community Hub is an energetic and
inspiring workplace with a Strategic Plan offering an innovative pathway for
the Library team and includes ambitious and exciting opportunities for staff to
strengthen the Burwood Community by supporting literacy, digital connection,
creativity and life-long education.
The Library team is a passionate group who embody
our library values of professionalism, collaboration, inclusion and community
driven service. The library is a welcoming place that enriches our diverse
community with opportunities to inspire, learn, connect and belong.
At Burwood, we value our people as our greatest
asset. Join us as we work towards achieving our ambitious Community Strategic
Plan 2036!
Read on further if you would like to join us.
Your Position:
As a Casual Library
Customer Experience Assistant, you will engage with customers, assist the community with access to library resources
and contribute to the excellent library services available. Successful
applicants will be employed on a casual day-to-day basis, rostered between
Monday to Sunday, primarily between the hours of 9.00am and 8.00pm
Your responsibilities will include, but not be
limited to:
- Taking a proactive approach to customer service,
actively engaging with library users throughout the facility to ensure every
visitor receives an exceptional experience. Drawing on your knowledge of our
services, collections, and programs, you will provide consistent, high-quality
assistance that meets diverse customer needs.
- Helping customers locate and access information
resources, offering expert guidance and recommendations while connecting them
with specialist staff or alternative sources when appropriate. You will actively
seek opportunities to promote library services, collections, and programs that
align with individual customer interests, building meaningful relationships
that enhance their library experience.
- Technology support forms a key part of your
responsibilities, as you will guide customers in effectively using our ICT
services and facilities.
- Performing essential library operations including
shelving, and facility upkeep, ensuring our spaces remain organized,
accessible, and welcoming for all users.
To be successful in this role, you will:
- Have experience in customer service with a
demonstrated commitment to ensuring that all customers receive a positive
experience at all times.
- Possess well-developed interpersonal skills and communication skills with the ability to deal effectively with a wide range of people.
- Have demonstrated high level PC literacy,
including experience with interactive, mobile and social networking
technologies and basic technology trouble shooting skills.
- Have proven ability to work co-operatively as
part of a team in a customer service environment
For more information on this role please view the
position description.
Key Requirements:
- Current and valid Working With Children Check
- Preference will be given to
applicants that have vocational or tertiary qualifications in
library and information sciences and/or equivalent experience.
- While not essential, applicants
with the ability to speak a second
language, particularly a community language commonly spoken in the Burwood area
(Mandarin, Cantonese, Korean, Nepali) is beneficial.
Culture & Benefits:
- Health & Well-being
initiatives (flu vaccinations, skin checks).
- Access to Fitness Passport
membership.
- Access to Employee
Assistance Program (EAP).
Enquiries:
For further information about this role, please refer to the Position
Description or contact Danielle McQuoid, Manager Library & Community Hub on 0481 066 953.
If you need assistance with your application, any
adjustments to be made to the recruitment process or if you would like to
discuss any accessibility requirements, please contact Casey Feeney, People
& Culture Advisor on 02 9078 6135.
How to apply:
Click “Apply now” and follow the prompts.
Applications should include your resume, cover letter and responses to the
online questions.
Closing date:
11:59pm on Thursday 7 August 2025.
At Burwood Council we celebrate diversity, value
inclusion and welcome applicants from all backgrounds, experiences and
perspectives. We are committed to creating an environment where every member of
our team feels respected, supported and inspired to contribute their unique
skills and talents for a better Burwood.
In serving our community, we are also proud to be a
child safe organisation.
