- Permanent full-time position!
- Work
with a passionate team that’s dedicated to supporting our community
- Structured
training provided
- $68,917
- $82,363 pa + 12% Super
- Access
to Council's RDO arrangement
About us:
The Burwood Council area is a hub of Inner West Sydney and
is identified as a Strategic Centre by the NSW State Government. It is a
cosmopolitan destination with a thriving business and retail centre with a
strong and vibrant future.
Our progressive community enjoys well designed public
spaces, inclusive cultural events, intriguing laneways with impressive public
art and an enviable restaurant and café scene,
At Burwood our people are our most important asset and
central to achieving our exciting and ambitious Community Strategic Plan 2036.
Read on further if you would like to join us
Your Position:
This role involves dealing with face to face, email, web chat and call centre telephone enquiries, providing advice on the full range of Council’s work including town planning, building surveying, rates, environment and health, municipal engineering, traffic and law enforcement and instigating referrals to relevant business areas as appropriate.
Your responsibilities will include but not be limited to:
- Delivering
high-quality customer service daily through face-to-face, phone, webchat,
and email channels
- Providing
paraprofessional advice on local government services including planning,
building, waste, engineering, rates, traffic, law enforcement, and
environmental health
- Managing
enquiries, complaints, and service requests by clarifying customer needs
and delivering accurate, helpful, and fair responses
- Assisting
with administrative duties such as issuing parking permits, handling basic
law enforcement matters, and processing Development Applications via the
NSW Planning Portal
- Processing
and receipting payments and ensuring accurate daily cash balancing
- Ensuring
a welcoming and accessible reception area, with attention to inclusivity
and support for customers from diverse backgrounds
- Using
Council systems such as the Customer Request System and Content Manager to
record and follow up on enquiries
To be successful in this role you will have:
- The capability to embrace an extensive training programme and implement the knowledge gained
- Experience and capacity to operate effectively in a high volume and fast paced work environment
- Demonstrated experience in providing advice and quality customer service regarding specialised technical matters
- Exceptional communication skills
- Conflict resolution expertise and ability to deal with difficult customers
- Experience collecting, receipting and balancing monies
- Proficiency with computer applications
Key Requirements:
- COVID-19
vaccination for all employees (2 Vaccines)
- Willingness
to complete a National Police History Check (where applicable)
- Willingness
to complete a pre-employment health assessment (Where applicable)
- Local
Government working experience an advantage
Culture & Benefits:
- Access
to Council's Rostered Day Off arrangements
- Training
and development opportunities
- Health
& wellbeing initiatives (i.e. flu vaccinations, skin checks, wellbeing
activities)
- Access
to Fitness Passport membership
- Access
to Employee Assistance Program (EAP)
Enquiries:
Further information regarding this role can be found in the
Position Description or please contact Julie Robson, Acting Manager Customer
Experience and Business Improvement 02 9911 9962.
How to apply:
Please click on “Apply now” and follow the steps.
Applications are to include a resume, cover letter and
answers to the online questions.
Closing date:
Thursday, 7 August 2025 at 11:59pm.
At Burwood Council we celebrate diversity, value
inclusion and welcome applicants from all backgrounds, experiences and
perspectives. We are committed to creating an environment where every member of
our team feels respected, supported and inspired to contribute their unique
skills and talents for a better Burwood.
In serving our community, we are also proud to be a
child safe organisation.
