Application close: 11 January 2026
Customer Experience Officer
3 x Temporary part-time positions up to May/June 2026
23.5 hours a week
Salary: $37.66 - $43.76 per hour + 12% Superannuation
What you'll do
As a Customer Experience Officer, you'll be responsible for being the front face of our Customer Experience Transformation. It will also champion a ‘Digital First, anywhere, anytime’ philosophy and be driven by a passion for innovation and continuous improvement. The role will be a generalist role, which can assist our customers with relevant information, as well as take payment and assist in digital services uptake.
The Customer Experience Officer will need to work collaboratively with the Coordinator Customer Experience, other members of the Customer Experience team and other teams across the Council to improve the overall experience offered by Wingecarribee Shire Council to its residents and customers.
Why Wingecarribee?
Wingecarribee Shire Council proudly delivers over 80 different services to our community. From parks and libraries to water services and waste collection, it is our focus to ensure that Wingecarribee is a great place to live, work, and visit. We strive to make a positive impact in our community.
We provide challenging and rewarding employment opportunities to innovative, passionate, and driven people. We have a positive and friendly working environment, and we offer our employees a range of benefits, including flexible work options, opportunities for career development, and health and wellbeing initiatives.
We’re constantly transforming our organisation to best support the needs of our local community. You’ll have the opportunity to take ownership of your work while developing and testing new ideas within a culture of learning to deliver excellent outcomes for Wingecarribee.
We also offer:
- Attractive salary package + 12% superannuation
- Health & wellbeing initiatives – Fitness Passport, EAP and Flu Vaccines
- Career development & learning support – Tertiary assistance available
- Salary packaging options available - make the most of your income
- Community & social engagement – Enjoy opportunities to participate in local events, team-building activities, and community initiatives that bring our staff and residents together.
- Recognition through our annual awards ceremony celebrating and rewarding staff achievements
Our values Resilience, Empathy, Safety, Pride, Efficiency, Courage, and Teamwork guide how we work, support our community, and drive positive change every day. Join us in making Wingecarribee the best place in NSW for all generations to live, work, and thrive!
What you'll need to succeed
- Minimum of two years' experience in a similar role.
- Proven commitment to providing quality customer experience.
- Ability to work in a team environment with shared goals and responsibilities.
- Demonstrated experience using online technological platforms.
- Current Drivers Licence (Class C)
- Willingness to undergo a National Police Check prior to commencement
How to Apply
To apply, please submit the following documents:
- Resume: A current resume outlining your relevant skills, experience, and employment history.
- Relevant Certifications: Copies of any qualifications, licenses, or accreditations required for the role.
- Mandatory Application Questions – Answer the relevant application questions by explaining how your expertise aligns with each question.
Have Questions?
- Contact Taren Parsons, Coordinator Customer Experience on 02 4868 0888.
Applications close: 11 January 2026
Wingecarribee Shire Council is an Equal Opportunity Employer, committed to diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, veterans, and persons with a disability. If you require reasonable adjustments during our application process, please contact us atcareers@wsc.nsw.gov.au, by phone on 02 4868 0888 or by visiting our office at 68 Elizabeth St, Moss Vale.
