Here at CBCity
The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.
The role
CBCity is seeking an experienced and collaborative Technical Product Specialist to join our Information Communication and Technology (ICT) team. This permanent, full-time role will work across a variety of business systems such as SharePoint Online (SPO), Power Apps, Power Automate, Property, EDRMS and Council’s web platforms and integrations, supporting Council’s technology operations with deep technical insight, web support capability, and strong product knowledge.
As a key point of contact between users and systems, you will be responsible for providing expert-level product support, improving system performance, enhancing customer experience, and ensuring the alignment of technology solutions with Council’s broader objectives.
Duties will include but not be limited to:
• Deliver advanced technical support across specialised business applications
• Design and deliver product roadmaps and improvement strategies
• Coordinate product lifecycle management, security, and release planning
• Collaborate with internal stakeholders to translate business needs into solutions
• Monitor service levels and system performance, reporting and resolving issues
• Conduct testing, documentation, and user support during upgrades and rollouts
• Liaise with vendors and external partners on system enhancements and fixes
• Lead or contribute to special ICT projects as required
For a full list of duties, click HEREto review the position description.
You will have
• Tertiary qualifications in ICT or a related discipline or strong demonstrated experience in a similar technical product/ICT specialist role
• Extensive demonstrated experience working with any of the following solutions: Microsoft PowerPlatform, website development, Land Information/Property, EDRMS, CRM, Facilities Management,Library Management Systems, ERP, GIS, or similar enterprise business systems.
• Strong communication and stakeholder engagement skills
• Proven ability to manage technical issues under pressure and meet deadlines
• Experience in customer-focused ICT operations and system administration
• Ability to work collaboratively in a high-performing team environment
The salary for this opportunity starts at $115,347.64 (Grade I, Step 1) plus 12% super.
Click HERE to access salary information for all steps within the designated Grade.
What’s on offer
• One permanent full-time role with opportunities to grow
• Collaborate on high-impact, tech-driven initiatives
• Flexible work options and a supportive ICT team
• Ongoing training, development, and internal mobility
• Local Government benefits and access to wellbeing programs
For more information, please contact Rodrigo Irigoitia – Team Leader Technical Support at rodrigo.irigoitia@cbcity.nsw.gov.au
You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a:
• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.
Applications close 10 March 2026
CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.
If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au
Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.
Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.
