Sydney
OPERATIONS/City Rangers/City Services
Full Time/Permanent
$98,481 per annum plus superannuation
Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city:Sustainable Sydney 2030 – 2050 Continuing the Vision.
Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.
About the role
Reporting to the Operations Coordinator/Manager, City Rangers, this leadership role is responsible for supervising, supporting and guiding City Rangers to deliver effective parking, regulatory and public domain services across the City.
This role is focused on leading day-to-day operations, supporting staff performance and development, ensuring compliance with relevant legislation and procedures, and providing a high level of service to the community.
We are looking for someone with:
- proven experience leading, coaching, mentoring and performance managing staff
- strong leadership skills with the ability to support team culture, set clear expectations and drive performance
- knowledge of relevant Local Government, regulatory and Road Rules legislation, with the ability to interpret and apply policies and procedures
- strong communication and customer service skills, with the ability to work effectively with staff, the public and other stakeholders
- experience managing difficult situations, resolving issues and responding to public enquiries professionally
- good organisational and time management skills, with the ability to manage competing priorities in a busy environment
- a proactive approach to improving systems, processes and service delivery
- a strong focus on compliance, safety and professionalism
- certificate IV in Government Investigations (or equivalent), or willingness to work towards it
- flexibility to work across a rotating roster, including weekends, based on operational needs.
Download position description.
This role has the option of working an 18-day month.
The recommended applicant must complete a pre-employment health declaration, medical assessment and a criminal history check.
Applications must be submitted onlineby 11:59pm, Wednesday 13th May
For more information,contact Kimon Karitakis, Technical Lead Parking on 02 9265 9736
What we can offer you
You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.
Flexible working
- 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
- Collaborative approach to flexible working
- City centre head office, with many public transport options.
Professional development
- Leadership and management development program
- Further education program providing reimbursement of course fees, and study and exam leave
- Opportunity to attend external courses and conferences
- Long service and employee recognition awards
- Employee assistance program offering free, confidential counselling
Supporting families
- 26 weeks paid parental leave and 6 weeks paid partner leave
- Paid and unpaid adoption and long-term fostering leave
- Paid superannuation for up to 52 weeks of parental leave
- Part-time and job-sharing options available
- Supportive return-to-work environment
Inclusive culture
- Recognised as an Inclusive Employer by the Diversity Council of Australia
- Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network
- Recognised family inclusive workplace
- Veteran employment supporter
Find out why acareer at the City of Sydneymight be right for you.
How to apply
We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.
All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.
We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us atrecruitment@cityofsydney.nsw.gov.auor 02 9265 9333.
Select ‘apply now’ to submit your resume and selection criteria.
