Established not-for-profit organisation with 100 years of trusted expertise
Winner of the Xref Engage 2025 Best Workplace Awards for 3 consecutive years
Attractive hourly rate, access to salary packaging and the staff rewards program

ABOUT THE ROLE:

We are inviting applications from candidates who value family wellbeing and community impact to join the team in Muswellbrook. The Assistant CCS Coordinator will assist with the delivery and quality management of our Children’s Contact Service (CCS).

In this role, you’ll contribute to a service that plays a vital role in the lives of children and families, providing a safe, neutral, and child-focused environment where meaningful connections can flourish. Whether it’s facilitating supervised contact, or supporting smooth change-over arrangements, your work will help children maintain and strengthen relationships with family members they may not otherwise see.

As a part of Interrelate, a trusted organisation with over a century of experience in delivering high-quality services, you’ll be supported by a team that values collaboration, compassion, and community impact.

To learn more about our Children's Contact Service and other Interrelate services, please visit our website: https://www.interrelate.org.au/programs/children-s-contact-service

Key duties will include:

With assistance from the Coordinator, support the delivery of the service within expectations of the service delivery schedule, working towards meeting targets and within budget
Supporting the Coordinator to actively promote the service through networking within the community
Supporting CCS staff to develop and maintain quality observation, report writing and note taking skills by reading and reviewing notes, observation reports, and providing the necessary training
Preparing staff rosters, scheduling appointments for contact visits and change overs
Participating in collaborative case management discussions to support the delivery of wrap-around services and integrated support to clients as part of Interrelate's multi-disciplinary team
Conducting supervised visits and change overs when required
Under the guidance of the Coordinator, responding to formal requests for information from the court and other statutory authorities, including compiling subpoenas
Following child protection procedures, completing risk assessment and procedures

*Please refer to the Job description for a full list of the role requirements and responsibilities.

This position is a Fixed-term contract until 30 June 2028, working 20 hours per week from 9am to 2pm. Candidates with the flexibility to work on Fridays will be highly regarded.

This position will be based in Muswellbrook; however, the role may also require travel within the local region to support community visits.

The hourly rate is in line with a SCHADS Award level 5 position, with an hourly rate of $57.72 (Mon-Fri) plus super.

ROLE REQUIREMENTS:

Bachelor’s degree in social work, psychology, counselling or related discipline
Experience working with families and children experiencing separation and family breakdown
Demonstrated knowledge and understanding of child development, child protection and the Office of the Children’s Guardian’s National Child Safe Standards
Ability to provide culturally appropriate support to meet specific needs of First Nations, LGBTQIA+ and Culturally & Linguistically Diverse families
Experience working with families within a case management setting
Experienced in report writing, case notes, data collection and data entry experience
Existing relationships with the community and local networks will be highly regarded
Awareness of Family Law Court procedures will be highly regarded
Current First Aid Certificate or the ability to obtain within the first month of employment
Access to a car and driver's license is essential

ABOUT US:

Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood.

With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.

We are proud to be recognised as a winner of Xref Engage 2025 Best Workplace Awards, for three surveys in a row. This prestigious recognition celebrates workplaces with strong leadership, excellent management practices and highly engaged teams. At Interrelate, we care about each other, focus on strengths, celebrate achievements, support continuous learning, and find joy in our work, despite the seriousness of what we do.

WHAT WE OFFER:

Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees)
Employee Assistance Program
Employee Awards & Appreciation Programs
Additional days of paid leave on top of the standard leave entitlements
Training, Mentoring, Supervision and access to Resources

TO APPLY:

If you are interested in applying for this position, please click on the Apply button to submit your application. Please ensure you upload a covering letter addressing the Selection Criteria as outlined in the Job Description.

Closing Date: Monday, 14 September 2026

Applications will be reviewed and assessed as they are received.

If you have any questions regarding this position, please email recruitment@interrelate.org.au

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.

We encourage applications from people of diverse, gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.

If you have any special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at diversity@interrelate.org.au and we will organise for you to chat with an appropriate staff member to explain how we can help you. Click here to contact us now.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.

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ASSISTANT COORDINATOR, CHILDREN'S CONTACT SERVICE

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