- Permanent / Full Time
- Salary: $64,207 - $72,166 gross p.a. plus 12% Super
- 35 hours per week (Monday to Friday) with the option of flexitime
- Located at Nowra Administration Building, Bridge Road, Nowra
- Applications close Monday, 30 March 2026 (at midnight)
About the Role
This role delivers high‑quality administrative and customer service support to the Building & Property Services team, assisting internal and external customers with enquiries, coordinating service requests, and providing efficient accounts payable support.
Reporting directly to the Business & Compliance Coordinator, the main duties of this role include:
- Provide high level of administrative assistance, accounts payable and customer service to internal and external customers and clients of Building & Property Services relating to advice, assistance, or services.
- Work efficiently within the Work Management system in OneCouncil, following processes and procedures to ensure work requests are responded to in a timely and efficient manner
- Provide administrative support to the Coordinator and Building Planning & Compliance team, including development of documentation and use of Council's systems.
- Organise meetings and appointments, including agenda development, minute taking and resources.
- Ensure accounts payable tasks are actioned in an accurate and timely manner and resolve discrepancies using problem solving skills with both internal and external clients.
- Ensure verbal and written information provided to customers is correct, factual, timely and in accordance with relevant Council Guidelines and Policies.
- Respond to grievances and handle difficult customers ensuring that customer complaints are dealt with promptly and in accordance with Council's policies.
Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.
About You
To be successful in the position, you will have:
- Certificate IV in Office Administration or equivalent, or equivalent experience in administration assistant, accounts payable and customer service role
- Demonstrated effective time management and problem-solving skills
- Demonstrated experience and competence in the use of software and applications, i.e Microsoft products
- Proof of right to work in Australia
- Experience in Accounts Payable processes
How to Apply
To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please outline how you meet the essential criteria for this position including skills, qualifications, certifications and licenses relevant to this position.
- What experience do you have working within a team to support their administration needs e.g. preparing agenda's and minutes for team meetings & supporting team members with administrative tasks.
- Please outline your experience raising purchase orders, processing invoices and liaising with contractors.
Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.
For tips and more information on how to submit a great application, please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3253.
Applications Close: Monday, 30 March 2026 (at midnight)
If you have any questions about this role, please contact Lara Favelle - Business & Compliance Coordinator - 02 4429 3724
Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.
Benefits include:
- Generous leave entitlements
- Long Service Leave after 5 years
- Option of flexitime for indoor staff
- 9 day fortnight for outdoor staff
- Flexible and remote working arrangements
- Novated lease arrangements available
- Opportunities for professional development and training
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
**Conditions apply as per the Local Government State award, and Council policies
At Shoalhaven City Council, we are proud to foster a workplace that reflects the diverse community we serve.
We welcome applicants of all ages, abilities, and backgrounds, and encourage Aboriginal and Torres Strait Islander peoples, veterans, people with disability, culturally diverse individuals, and LGBTQIA+ community members to apply.
We are committed to ensuring a equitable recruitment processes. If you have a disability and require reasonable adjustments to fairly demonstrate your skills, please contact us.
As a Child Safe Organisation, we are committed to upholding the rights of children and young people and ensuring a safe and respectful environment for all.
