Team Leader Service Desk
About the Role
Maitland City Council is seeking a Team Leader Service Desk to coordinate the daily operations of our Service Desk and deliver high quality support to our internal stakeholders.
In this role, you will be responsible for prioritising, investigating, and overseeing the resolution of incidents affecting Council's ICT environment. You will work collaboratively with the broader ICT team to provide exceptional customer service, ensuring stakeholder needs are accurately assessed and addressed with solutions that align with business objectives.
You will also support the coordination, deployment, and lifecycle management of devices for staff across the organisation.
As a leader, you will coach and mentor team members to build capability, foster positive relationships with internal and external stakeholders, and contribute to the effective and efficient running of the Service Desk.
About you
To be successful in this role, you will hold a Tertiary qualification in Information Technology or hold an equivalent combination of relevant contemporary industry experience, supported by education and training.
You will possess strong stakeholder engagement skills, with a proven track record of delivering exceptional customer service. You will have the ability to communicate with diverse audiences, with proven diagnostic skills and the ability to tailor solutions to suit the users need in line with business requirements.
You will also have previous leadership experience, with demonstrated experience in coaching and mentoring teams whilst modelling Maitland City Council's values.
Benefits
This is a permanent full-time role, working 35 hours per week with a salary ranging from $98,093 - $108,883 + 12% super. Council also offers a range of benefits for its employees including:
- Flexible work arrangements
- Range of generous leave benefits including long service leave after five years
- Paid Parental Leave
- Opportunity for career progression with training and development
- Health & Wellbeing initiatives including Fitness Passport
- Modern office spaces and facilities
Questions?
If after reading the role charter you have any questions, contact Peter Newsome, Coordinator Digital Systems and Services, on 4939 1002.
Applications close: Monday 30 March 2026
To Apply
To apply for this opportunity, please click 'Apply Now' and submit your resume and cover letter.
Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.
What happens next?
Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application.
Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the "Jobs at Council" page on our website.
Diversity, Equity, and Inclusion
Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.
If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation (Recruitment@maitland.nsw.gov.au)
