Good with people? You’ll be great for us!
Surry Hills | Permanent | Hybrid working | $92,902 (incl. super)
At Teachers Health, we aim to be the best part of our members’ day. Every interaction is an opportunity to leave someone feeling supported, understood and confident about their health cover. Our Membership Services team is the heart of this experience — and we’re looking for people who genuinely care about delivering exceptional service.
What we have to offer?
- Attractive leave benefits and a generous wellbeing program
- Hybrid working model (after probation) and a 35‑hour full‑time week to support work-life balance
- Subsidised private health insurance plus discounts on Teachers Health products and services
- A supportive, collaborative culture built on quality, trust and teamwork
- Ongoing learning, development and career progression opportunities
- Modern Surry Hills office, close to public transport and great local eateries!
Who are we?
Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not‑for‑profit health fund, we exist solely for our members, supporting more than 500,000 teachers, education staff and their families.
What will you do? / How will you help?
As a Membership Services Officer, you’ll be the trusted first point of contact for our members and providers, delivering accurate, caring and efficient service every day. You’ll play a key role in ensuring members feel supported throughout their journey with Teachers Health.
You’ll Do This By
- Delivering exceptional, professional customer service to current and prospective members and providers
- Resolving inbound enquiries accurately and efficiently, striving for first‑call resolution and escalating when needed
- Managing day‑to‑day membership administration, including simple changes, with care and precision
- Maintaining strong, up‑to‑date knowledge of Teachers Health products, policies and procedures
- Identifying and referring sales and retention opportunities while supporting member needs
- Championing our organisational values by bringing Work with HEART to life and contributing to our organisational and role-based KPIs
What you’ll bring?
Essential
- Customer service experience in fast-paced, complex environments
- Excellent verbal and written communication skills
- Intermediate computer literacy and ability to work across multiple systems
- Strong interpersonal skills with a member-first mindset
- Flexibility to adapt to change and varying priorities
- A commitment to quality, accuracy and continuous learning
- Applicants must be Australian Citizens or Permanent Residents
Desirable
- Experience in a contact centre environment
- Health insurance or similar industry experience
This role starts on Monday 15th June 2026. While you're in training (the first 3 months) your shift will be from 8:30am to 4:30pm. Once the classroom training is over, your scheduled hours will be seven hours per day, and shift scheduling will vary between 10:00am to 7:00pm Monday to Thursday and 10:00am - 6:00pm Friday.
How do I apply?
Click APPLY NOW and send in your updated CV. Please note, as part of our recruitment process candidates will be required to complete video screening and online assessments, and applications will be reviewed and progressed on an ongoing basis, so we encourage you to apply as soon as possible!
Due to the high number of applicants, only shortlisted candidates will be contacted
Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with jobs@teachershealth.com.au
Please note: All final applicants for this position will be asked to consent to a criminal record check. But even if you have a criminal record, it doesn't automatically exclude you. Each application will be considered on its merits.
