Team Leader - Ancillary Claims

Lead with purpose in a role where people matter. As Team Leader – Ancillary Claims, you’ll play a vital part in supporting and developing a high-performing team within our Claims Department. If you love motivating others, driving improvement, and shaping better member outcomes – this is the role for you!

What we have to offer?

Attractive leave benefits
Hybrid working model (flex your work/life balance)
Subsidised private health insurance
Discounts on our products and services
Generous employee wellbeing program
Easily accessible by public transport

Who are we?

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 400,000 teachers, education staff & their families.

What will you do?

In this leadership role, you’ll:

Lead the daily operations of the Ancillary claims team
Coach, develop and support team members to meet KPIs and SLAs
Monitor and audit claims and correspondence for quality and compliance
Manage team resourcing, rosters, and leave planning
Provide expert support on escalated enquiries and complaints
Drive continuous improvement through process reviews and innovation
Lead projects to improve technology, data use, and member experience
Ensure legislative compliance and keep processes up to date
Collaborate with internal teams and stakeholders across the business

What do you need?

Essential:

Proven leadership or supervisory experience
Strong communication, coaching, and organisational skills
Ability to work collaboratively across teams and adapt to change
Solid computer skills, including internal systems and Microsoft Office
A focus on customer service and continuous improvement
Certificate IV in Business, Management or equivalent

Nice to have:

Knowledge of medical or nursing terminology
Experience in private health insurance, claims, or membership processing
Bachelor’s degree in business or management

The salary package for this role (so inclusive of super) is $111,496

How do I apply?

Click APPLY NOW to submit your updated CV, along with an optional cover letter or a 60-second introduction video sharing why you’d be a great fit for the role.

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with jobs@teachershealth.com.au

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Team Leader - Ancillary Claims

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